Outlook Desktop - Monitor Addins load times and crashes
Outlook can dynamically load addins when it starts or when a feature is being requested.
The addins can cause long startup times and cause Outlook to crash if they have errors.
Warning dialog users will see when Addin crashes
UXM Desktop agent can monitor the load times and applications crashes via the Application Event Log on each machine it's installed on.
Events to monitor
| Log | Level | Source | Event ID | Example data |
|---|---|---|---|---|
| Application | Information | Outlook | 45 |
Outlook loaded the following add-in(s): Name: Microsoft Exchange Add-in ... |
| Application | Warning | Outlook | 59 |
ProgID: OutlookAddin.Connect.1 |
| Application | Error | Outlook | 1000 |
Der opstod fejl under kørsel af tilføjelsesprogram. Outlook gik ned under 'SelectionChange' tilbagekald af brugergrænsefladen 'ExplorerEvents_10', mens tilføjelsesprogrammet '3Kontakt Outlook Addin' blev kaldt. |
| Application | Information | Windows Error Reporting | 1001 |
Fault bucket 2142946106360456060, type 4 Problem signature: ... |
| Application | Error | Application Error | 1000 |
Faulting application name: OUTLOOK.EXE, version: 16.0.11901.20218, time stamp: 0x5d4b7cb4 |
| Application | Information | Outlook | 26 |
Connection to Microsoft Exchange has been lost. Outlook will restore the connection when possible. |
Setup
- Install/deploy UXM Desktop agent to machines running Outlook that needs to be monitored.
- Setup Node group that defines which machines (nodes) that should receive the monitoring rules.
- Add Event Log monitor
- Wait 1 hour for agents to synchronize monitors, the Desktop agents will look back 30 days in time for old event and send them to UXM.
- Review data in UXM - Outlook dashboard.
