Monitoring Microsoft Outlook
You will have to download the profiles from here: Download Desktop agent software
And then import them to the UXM system: Managing Desktop profiles
Note that profiles are depending on language, these profiles supports the English and Danish Outlook version and will have to be customized to support other languages.
Profiles
Launch
Measures how long time it takes to launch the Outlook 2013 / Outlook 2016 desktop app.
Start events:
| Action | Description | |
|---|---|---|
| processLaunch |
Starts monitoring when the process outlook.exe is launched. |
Complete events:
| Action | Description | Image |
|---|---|---|
| ObjectNameChange |
Stops monitoring when a window with a title that ends with " - Outlook" is seen. |
Incomplete events:
| Action | Description | |
|---|---|---|
| processLaunch |
Discards the result if another outlook.exe process is launched, only measures the last successful launch. |
New Mail
Measures how long time it takes from clicking on "New email" icon and until windows shows where user can write the email.
Start events:
| Action | Description | Image |
|---|---|---|
| KeyPress |
Starts monitoring when Shit + Ctrl + M is pressed on Keyboard. |
|
| KeyPress |
Starts monitoring when Ctrl + N is pressed on Keyboard and we are inside the Mail section. |
|
| LeftMouseClick |
Starts monitoring when "New Email" or "Email" button is clicked. |
|
Complete events:
| Action | Description | Image |
|---|---|---|
| ObjectShow |
Stops monitoring when a window with a title that contains "Untitled - Message (" is seen. |
Incomplete events:
| Action | Description | |
|---|---|---|
| All start events |
Discards the result if the start events are seen again, only measures the last successful "New Email" action. |
|
| If mouse or Keyboard is pressed. |
Discards the result if the Keyboard or Mouse is pressed, only measures the last successful "New Email" action. |
Open Address Book
Measures how long time it takes from clicking on Button that opens "Global Address List" and until window is shown with users.
Start events:
| Action | Description | Image |
|---|---|---|
| LeftMouseClick |
Press Address book from main outlook window, top menu. |
 |
| LeftMouseClick | Press Add Attendees from new meeting window |  |
| LeftMouseClick | Press to, cc, bcc, from within a new mail or meeting |  |
Complete events:
| Action | Description | Image |
|---|---|---|
| ObjectShow |
Stops monitoring when a window with a title that contains "Global Address List" is seen. |
 |
Incomplete events:
| Action | Description | |
|---|---|---|
| All start events |
Discards the result if the start events are seen again, only measures the last successful "Open Calendar" action. |
|
| If mouse or Keyboard is pressed. |
Discards the result if the Mouse is pressed, only measures the last successful "Calendar - Outlook" action. |
Open Calendar
Measures how long time it takes from clicking on "Calendar" icon and until windows shows with users calendar.
Start events:
| Action | Description | Image |
|---|---|---|
| LeftMouseClick |
Press Calendar from main outlook window, bottom links. |
 |
| LeftMouseClick | Press Calendar from new appointment window. |  |
| LeftMouseClick | Press Calendar from new appointment window. |  |
Complete events:
| Action | Description | Image |
|---|---|---|
| ObjectShow |
Stops monitoring when a window with a title that contains "Calendar - Outlook" is seen. |
Incomplete events:
| Action | Description | |
|---|---|---|
| All start events |
Discards the result if the start events are seen again, only measures the last successful "Open Calendar" action. |
|
| If mouse or Keyboard is pressed. |
Discards the result if the Mouse is pressed, only measures the last successful "Calendar - Outlook" action. |
Open Contacts
Measures how long time it takes from clicking contacts and until the window is shown.
Start events:
| Action | Description | Image |
|---|---|---|
| LeftMouseClick |
Press Persons from main outlook window, bottom links. |
 |
Complete events:
| Action | Description | Image |
|---|---|---|
| ObjectShow |
Stops monitoring when the contacts window is displayed |
 |
Incomplete events:
| Action | Description | |
|---|---|---|
| All start events |
Discards the result if the start events are seen again, only measures the last successful "Open Calendar" action. |
|
| If mouse or Keyboard is pressed. |
Discards the result if the Mouse is pressed, only measures the last successful "Calendar - Outlook" action. |
Preview Mail
Measures how long time it takes from selecting email and until it's displayed in the preview window.
Start events:
| Action | Description | Image |
|---|---|---|
| LeftMouseClick |
Click on mail in the mail table view. |
 |
| KeyPress | Press Up/Down arrow on keyboard in the mail table view. | |
| LeftMouseClick | Press Calendar from new appointment window. |  |
Complete events:
| Action | Description | Image |
|---|---|---|
| ObjectValueChange |
Stops monitoring when the new mail is displayed in the Preview area. (Subject, From, To objects change value) |
 |
Incomplete events:
| Action | Description | |
|---|---|---|
| All start events |
Discards the result if the start events are seen again, only measures the last successful "Open Calendar" action. |
|
| If mouse or Keyboard is pressed. |
Discards the result if the Mouse is pressed, only measures the last successful "Calendar - Outlook" action. |
UBA - LeftMouseClick
Monitors all mouse clicks in the application and gathers name of clicked element and Window Title, this is used for "User Behavior Analysis" to figure out what users are using in the application and how much time they spend working in it.
Please note that the measured response time is very small, the PC Agent waits for the first ObjectShow, ObjectNameChange or ObjectFocus event that happend, you will have to create profiles for each Transaction you want to monitor and get the Real User Experience from.
Start events:
| Action | Description | |
|---|---|---|
| LeftMouseClick |
Starts monitoring when the user does a LeftMouse click in the Outlook application. Capture what what clicked on and use as Identifier in Splunk. Capture Window Title and use as Title in Splunk. |
Complete events:
| Action | Description | |
|---|---|---|
|
ObjectShow, |
Stops monitoring when a ObjectShow, ObjectNameChange or ObjectFocus event happens. |
Incomplete events:
| Action | Description | |
|---|---|---|
| LeftMouseClick |
Discards the result if the start events are seen again, only measures the last successful "LeftMouseClick" action. |