Provides information regarding the overall health, performance, users, operating systems, locations, and resource usage related to the installed desktop applications.
Divided in 8 tabs:
Data is obtained from the monitored desktop applications and categorised using colored fields represented by Poor (red), Fair (yellow), and Good (green) for faster analysis and issues detection.
Scorecard
Desktop application's performance overview. Displays the overall scores for Apdex (SLA), Crashes, and Hangs metrics.
When using this tab, click the cards to drill down into additional details.
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Metrics
Overall Score: Application's performance overall points. Value is the total number of points.
Apdex (SLA): Application Performance Index, also known as Apdex, is an open standard intended to simplify reports of application performance. The closer the value is to 1, the better the performance.
Application Crashes: The application suffers a sudden exit during the program execution, usually related to an unhandled exception.
Application Hangs: When the operating system or module stops processing user inputs via the user interface (UI).
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Thresholds
Colored fields are categorised using the following thresholds:
Metric Scores Poor (40 points) Fair (80 points) Good (100 points) Overall Score 0 to 40 points 41 to 80 points From 81 points Apdex (SLA) 0.00 to 0.70 0.71 to 0.85 0.86 to 1.00 Application Crashes From 6 crashes 3 to 5 crashes 0 to 2 crashes Application Hangs From 6 hangs 3 to 5 hangs 0 to 2 hangs
Apdex (SLA)
Application Performance Index overview detailing Satisfied, Tolerated, and Frustrated transactions. When in this tab, click any table's row to access additional information.
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Metrics
Requests: Amount of requests made by a user when interacting with the application user interface (UI). Calculated value is the total count of requests.
Apdex (SLA): Application Performance Index, also known as Apdex, is an open standard intended to simplify reports of application performance. The closer the value is to 1, the better the performance.
Satisfied: Transaction time met the SLA target. Value is the total percentage (%).
Tolerated: Transaction time is between the Tolerated and Frustrated SLA targets. Value is the total percentage (%).
Frustrated: Transaction time is above the Frustrated SLA target. Value is the total percentage (%).
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Thresholds
Colored fields are categorised using the following thresholds:
Metric Poor Fair Good Apdex (SLA) 0.00 to 0.70 0.71 to 0.85 0.86 to 1.00
Performance
Desktop application's performance analysis with the overall data, transactions and custom locations. While navigating in this tab, click any table's row to access more details.
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Metrics
Requests: Amount of requests made by a user when interacting with the application user interface (UI). Calculated value is the total count of requests.
Apdex (SLA): Application Performance Index, also known as Apdex, is an open standard intended to simplify reports of application performance. The closer the value is to 1, the better the performance.
Response Time: Elapsed time between the user input and the application response. Value is expressed as seconds (sec).
Total Wait Time: Total amount of time it takes to process the requests. Value is expressed as hours.
Input Process Delay: Time it takes to process a user input. Expressed as milliseconds (ms).
Message Delay: Time between the arrival of the first packet of the message to the system and the completion of the transmission of the last packet of that message. Expressed as milliseconds (ms).
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Thresholds
Colored fields are categorised using the following thresholds:
Metric Poor Fair Good Apdex (SLA) 0.00 to 0.70 0.71 to 0.85 0.86 to 1.00
Users
Displays data regarding the user's network information. Use the Group By option to split data by different dimensions, such as: Username, IP Address, and Locations.
In addition, it is possible to click the table's row to drill down into more information.
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Metrics
Requests: Amount of requests made by a user when interacting with the application user interface (UI). Calculated value is the total count of requests.
Apdex (SLA): Application Performance Index, also known as Apdex, is an open standard intended to simplify reports of application performance. The closer the value is to 1, the better the performance.
Response Time: Elapsed time between the user input and the application response. Value is expressed as seconds (sec).
Total Wait Time: Total amount of time it takes to process the requests. Expressed as hours.
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Thresholds
Colored fields are categorised using the following thresholds:
Metric Poor Fair Good Apdex (SLA) 0.00 to 0.70 0.71 to 0.85 0.86 to 1.00
OS
Access information related to the operating systems running the monitored desktop applications. When analysing data in this tab, click the table's row to display more details.
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Metrics
OS Version: Current version of the user's operating system.
Requests: Amount of requests made by a user when interacting with the application user interface (UI). Calculated value is the total count of requests.
Apdex (SLA): Application Performance Index, also known as Apdex, is an open standard intended to simplify reports of application performance. The closer the value is to 1, the better the performance.
Response Time: Elapsed time between the user input and the application response. Value is expressed as seconds (sec).
Total Wait Time: Total amount of time it takes to process the requests. Expressed as hours.
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Thresholds
Colored fields are categorised using the following thresholds:
Metric Poor Fair Good Apdex (SLA) 0.00 to 0.70 0.71 to 0.85 0.86 to 1.00
Geo
Desktop application analysis based on country and locations, with a graphic world map for easy data analysis.
In this tab, click the country of interest in the world map to display additional information. Also, it is possible to click any table's row to drill down into further details.
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Metrics
World map: Graphic world map for data display and analysis. Click on a country for further details.
Country: Country name where user is located. Detected using the remote IP.
User Active Directory Country: Where user is located in the company's Active Directory.
Requests: Amount of requests made by a user when interacting with the application user interface (UI). Calculated value is the total count of requests.
Apdex (SLA): Application Performance Index, also known as Apdex, is an open standard intended to simplify reports of application performance. The closer the value is to 1, the better the performance.
Response Time: Elapsed time between the user input and the application response. Value is expressed as seconds (sec).
Total Wait Time: Total amount of time it takes to process the requests. Expressed as hours.
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Thresholds
Colored fields are categorised using the following thresholds:
Metric Poor Fair Good Apdex (SLA) 0.00 to 0.70 0.71 to 0.85 0.86 to 1.00
Resource Usage
Displays information related to the resource usage when application is executing the different processes. When using this tab, click the table's row to access complementary information.
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Metrics
Process Name: Name of the process that the desktop application is executing.
Avg. Processes: Average amount of application's processes running.
Avg. CPU: Average CPU usage when executing the application. Value is expressed as percentage (%).
Avg. Memory: Average memory usage when executing the application. Expressed as megabytes (MB).
Avg. Threads: Average quantity of sequence of processes that the CPU must execute when running the application.
Avg. Handles: Average amount of resources managed by different processes.
Crashes & Hangs
Access desktop application's data related to the issues experienced during usage. When analysing in this tab, click the table's row to drill down into further details.
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Metrics
Version: Current version of the desktop application.
Crashes: The application suffers a sudden exit during the program execution, usually related to an unhandled exception. Value is the total amount of crashes.
Hangs: When the operating system or module stops processing user inputs via the user interface (UI). Value is the total amount of hangs.
Hang Time: Total time the desktop application remained frozen or without processing the user's input. Expressed as seconds (sec).
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Thresholds
Colored fields are categorised using the following thresholds:
Metric Poor Fair Good Crashes From 6 crashes 3 to 5 crashes 0 to 2 crashes Hangs From 6 hangs 3 to 5 hangs 0 to 2 hangs