Template Manager basically monitor and report on potential issues that could affect user experience.
- Template Manager: This section allows for the creation and management of custom alert templates, which might define how specific alerts are formatted and delivered.
- Search Bar: This bar allows you to search for specific alerts by keyword or filter based on various criteria.
- Alerts Table: This table is the core and displays a list of active UXM alerts. Here's a breakdown of the information in each column:
- Name: The name or identifier assigned to the alert.
- Assignment: The person or team responsible for investigating the alert
- Notification: The method used to deliver the alert, likely email or another internal notification system (details hidden).
- Priority: The severity of the alert, categorized as "High" , "Medium" or “Low”.
- Initial Status: The status of the alert when it was first triggered.
- Enabled: Indicates if the alert is currently active and generating notifications
- Actions: This column allows you to perform actions on specific alerts, such as editing or disabling them.
Notification Manager
This is for managing how UXM alerts are delivered (e.g., email, SMS) . You can create custom notification schemes and see ones targeting specific teams. It helps IT teams ensure they’re informed about potential user experience issues.