Overview of UXM solution
Getting started
The first thing to consider is which kind of data collecting method you are going to use:
- Real user (Web) - For applications running in browsers.
- Real user (Desktop) - For application running as Desktop app on PC's or in Citrix/VDI environments.
- Availability - Curl HTTP[s] and TCP Connect/Ping tests.
- Custom Powershell scripts - For collecting and reporting on custom data metrics.
Real user (Web)
Real user (Web) monitoring is used when you wish to monitor metrics from the end user experience and performance of a site, when the monitored URL or domain is being used.
Here are some examples of metrics you could measure.
- See average response time for page requests
- See page loading times
- See the amount of page requests within a given time-frame.
- See which browsers are used and the frequency of the usage.
- Create transactions which are defined as a specific measure point, put into a specific step in a scenario you wish to have measured response times from.
Read more about the real user (web) metrics here.
If you are starting from scratch and need to install a service to get Real User (Web) metrics, have a look at the Web agent - overview.
Real user (Desktop)
Real user (Desktop) is used when you wish to monitor a thick client, such as Microsoft word, excel, outlook or any other software that provides an functionality rich environment, independent of a central server.
Read more about real user (Desktop) here.
If you are starting from scratch and need to install a service to get Real User (Desktop) metrics, have a look at the Desktop agent - Overview.